TERMS OF SALE
These Terms of Sale apply to all offers made by Poeticpillow.com, Inc., all orders placed by you and all agreements concluded between us in relation to the products and services offered on this website.
We are committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.
If your order should arrive in less than satisfactory condition, we offer a convenient Photo Return option. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to firstname.lastname@example.org. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed.
To return your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return and what action you would like us to take: replacement or refund. We strongly encourage you to return your item via a trackable method.
Notwithstanding the product prices shown on the website, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items shown on the website may be mispriced as a result of price changes that are implemented at or about the time of your visit to the website. However, we do not charge your credit card until after your order has entered the shipping process. If an item's correct price is higher than our stated price, your sole recourse is cancellation of your order.
Acceptance of Order
We reserve the right to refuse or cancel any order. In such event your sole recourse shall be the return of amounts paid by you related to such order (if any).
Items shipped to destinations in the states of California, Connecticut, Illinois, Kentucky, Massachusetts, New York, North Carolina and Ohio are subject to tax. No sales tax is charged when purchasing gift certificates; however, purchases paid for with gift certificates may be subject to tax. Customers purchasing items destined for Colorado are reminded that sales tax is due on purchases of our products and that the State of Colorado requires you to file a sales tax return. We are not required, and do not collect Oklahoma or South Dakota sales or use tax. Purchases shipped to Oklahoma or South Dakota are subject to Oklahoma or South Dakota use tax unless they are specifically exempt from Taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. The States of Oklahoma and South Dakota require Oklahoma and South Dakota purchasers to report all purchases that were not taxed and pay tax on those purchases. The tax may be reported and paid on the Oklahoma individual income tax return Form 511 or by filing a consumer use tax return Form 21-1. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. Further information and tax forms for the State of South Dakota can be can be found at the South Dakota Department of Revenue website.
We attempt to describe our products offered as accurately as possible. However, we do not warrant that product descriptions or other content of the website are 100% accurate, complete, reliable, current or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to return it in unused condition for a conforming replacement, refund or credit.
We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product.
The offers by Poeticpillow.com, Inc., your orders, and the agreements between us for the delivery of our services and products are subject to the laws of the State of California. The state or federal courts located in Alameda County, California will have exclusive jurisdiction to settle any dispute between us in relation to our products or services.
Modification And Severability