ORDERING

Whether you're a longtime fan or making your first purchase, we think you'll find shopping with PoeticPillow.com to be fun, fast and convenient.

HOW TO PLACE AN ORDER

Place the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Checkout" from within your cart and follow the instructions. 

PAYMENT OPTIONS
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Bill Me Later, PayPal, checks and money orders.

ORDER CANCELLATIONS & MODIFICATIONS
To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team. We are unable to process cancellations for items that have already shipped. Please visit our Returns page or contact us for alternate options.

Sorry, we're unable to add additional items to existing orders or substitute individual components. To make these adjustments, you will need to cancel your existing order and place a new one.

PRIVACY & SECURITY
We are committed to protecting your privacy. When you enter your credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL) and we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or security codes.

Under no circumstances do we rent, trade or share your email address with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as processing and keeping you informed of your order. You may receive information from us about new features, new services and special offers we think you'll find valuable. If you take advantage of special offers made by our marketing partners, we may transfer your personal information to them. Also, we make our customer's mailing addresses available to carefully screened companies whose products or services might interest you. For more information, please see our Privacy Policy.


FAQS

When will my credit card be billed?
Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.

Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or three to five business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. PoeticPillow.com will not release pre-authorization holds.


Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. Occasionally, minor modifications occur between printing runs. If you are not satisfied with the product you receive, you may return it within 30 days.

How accurate are the item dimensions listed on your web pages?
Poeticpillow.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½"). If you are not satisfied with the product you receive, you may return it within 30 days.