​OUR WHOLESALE TERMS & CONDITIONS

HOW TO ORDER:

Send us a list of SKUs and quantities via email at online@poeticpillow.com.

WHOLESALE PRICING:

Trade clients (interior designers, architects etc.) will receive 20% off the MSRP, plus the cost of shipping. Prices are subject to change without notice. 

ORDER MINIMUMS:

A minimum order of $300 is required on opening orders.  Initial orders for new accounts must be paid for before items are shipped out. We will contact you with your order total and a digital invoice.

CHANGES TO ORDERS:

Any changes or cancellation to orders must be emailed to info@poeticpillow.com within 48 hours.

METHOD OF PAYMENT:

Payments through Square, Stripe, Paypal and US credit cards are all accepted forms of payment. 

DELIVERY & SHIPPING:

Though your shipment will likely go out sooner, please allow up to 2-4 weeks for your order to ship. Shipping/handling charges will be calculated and added to your order total when the order is ready to ship. We reserve the right to use our discretion as to the carrier to be used on any shipment.

DAMAGES / DEFECTS:

Please inspect all shipments immediately upon arrival. Please contact Poetic Pillow at info@poeticpillow.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

RETURNS / EXCHANGES:

Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.

CONSIGNMENT:

​At this time, we are not able to do consignment.