SHIPPING & HANDLING OF PILLOWS
Our preferred shipping method is Fedex. We are not responsible for any returns that are lost. If you are unsatisfied with your purchase, you may return the product for a full refund, less shipping charges within 15 days of order receipt. Product must be clean, in original packaging, and in resalable condition to receive a full refund. Laundered items will not be accepted. Return package must include the provided return card, or a printed version of the return form found here.
If you return $1000.00 or more in product a 10% fee will be applied to your order. This includes separate orders placed on the same day that equal $1,000.
We use Fedex for all shipments. Once an order has been placed, it will be processed within 24-48 hours. After processing, the order will be sent to the warehouse for shipment. All Fedex Ground orders will be shipped from our warehouse within 5-7 business days.
When your items have shipped, you will receive an email with tracking information and shipping status. Please note, all merchandise is manufactured overseas and the expected delivery dates on backordered items are subject to change. The backorder dates listed online are based on sea shipments (via boat). If goods are held in customs, these dates can extend. We will notify you of any backorders and an expected ship date.
Please ensure a valid mailing address is included. We do not ship to PO Boxes at this time.